Digital Smart Solutions is committed to ensuring your complete satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below:

Eligibility for Returns

  • Time Frame: Returns must be initiated within 30 days of the original purchase date.
  • Condition: Items must be returned in their original condition, unused, and in their original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are non-returnable, including:

  • Custom or personalized items
  • Downloadable software or digital products
  • Items marked as “final sale” or “non-returnable” at the time of purchase

Return Process

1. Initiate a Return: Contact our customer service team at sales@digitalsmartsolutions.co.za or call 081-776-0154to initiate a return. Provide your order number and reason for the return.

2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed return instructions.

3. Pack and Ship: Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly write the RA number on the outside of the package.

4. Shipping: Ship the item(s) to the address provided by our customer service team. You are responsible for the cost of return shipping.

Refunds

  • Processing Time: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund within 7 business days.
  • Method of Refund: Refunds will be issued to the original method of payment.
  • Partial Refunds: Partial refunds may be granted for items that are returned damaged or missing parts, not due to our error.

Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately. We will arrange for a replacement or exchange at no additional cost to you.
  • Other Exchanges: If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions about our return policy, please contact us:

Email: sales@digitalsmartsolutions.co.za

Phone: 081-776-0154

Address: 451 Vale Avenue, Ferndale, Randburg

At Digital Smart Solutions, we value your business and are committed to ensuring your satisfaction. Thank you for choosing us for your smart automation and CCTV security needs.